产品常见问题

How often should I use the mask ?
We recommend using the mask 3–5 times per week for either 3 or 6 minutes per session. While a 3-minute express session is the minimum needed for great results, you can extend it to 6 minutes when your skin needs an extra boost! Because our mask uses safe, non-heating wavelengths, it is safe for daily use.

Why is Setting 2 on the LumaLux LED Mask barely visible or invisible?
Setting 2 is for IR (infrared), which is invisible. The dimmed red light serves as an indicator that it is working.

How long does it take to charge the LumaLux Control Box?
The LumaLux Control Box typically requires 5 hours to fully charge.

What is the distribution of the 800 LEDs for Lumalux Face and Face+?
The 800 LEDs are distributed as follows: 200 Red LEDs, 200 Blue LEDs, 200 Green LEDs, 180 Infrared (IR) LEDs, and 20 Deep Infrared (NIR) LEDs.

How many LEDs are in each bulb for Lumalux Face and Face+?
Each bulb contains 4 LEDs.

Should I use serums with my LumaLux device?
You should use the device on a clean face. Applying a serum or moisturizer afterward can enhance benefits by locking in hydration and boosting skin health.

How often should I use the panel ?
The LumaLux Dome is recommended for use 3–4 times per week, with sessions lasting 10–15 minutes each.

What are the dimensions of the LumaLux Dome?
The dimensions for the LumaLux Dome are: Length 640 mm, Width 260 mm, Height 395 mm.

Why Are Some Lights Broken?

Don’t worry, those lights aren’t actually broken! The infrared (IR) lights are invisible to the human eye, so it’s normal that you won’t see them light up in Mode 1. If you want to check if they’re working, switch to Mode 2, where they’ll show up as blue lights.

Can I exfoliate before using Reva?

Avoid harsh chemical or mechanical exfoliants prior to using Reva. This includes AHA, BHA or other chemical peels and microdermabrasion. You should ensure your face is clean and dead skin is removed so gentle exfoliation such as using a facial cleansing brush, or a topical facial scrub safe to use before Reva treatments

Must I use Project E Beauty Aqua Collagen Gel with Reva or can I use my own serums?

While our gel has been shown to activate the electrical currents very effectively, you can use any water-based gel or serum. The REP mode will infuse nourishing ingredients into the skin for optimal absorption

What skincare actives should I avoid combining with Reva?

Topical treatments that may increase skin’s sensitivity such as vitamin C, vitamin A derivatives (retinol or tretinonin) and any acids such as AHA, BHA or glycolic acid should be used on alternative days to your Reva treatment. If you are using stronger skincare treatments such as benzoyl peroixide, accutane or any other prescribed skin treatments, always consult a doctor or dermatologist to ensure Reva technologies can be safely incorporated into your current routine

What skincare actives can I safely combine with Reva?

You can (and should) safely combine Reva with skincare ingredients such as niacinamide, hyaluronic acid, glycerin, peptides, ceramides, squalane and vitamin E

Is it safe to use on the face?

You can safely use the device on your face.

How do I check if the ultrasound vibration is functioning properly?

While ultrasound vibrations are hard to feel on your skin, that doesn't mean they're not active. To test, you may see if the water droplets vibrate by placing a few on the metal probe.

Does this device generate heat?

The RF Radio Frequency function emits heat when your body is in full contact with all probes, including the middle part and the four surrounding probes. Additionally, applying slimming essence and lotion can enhance the effectiveness of the treatment.

Is it possible to use all three functions at the same time?

Certainly! The device offers three functions that can be used individually or in combination for a tailored skincare experience. Simply press the functions, and the indicator lights will turn on.

Can it be safely used with metal implants in the body?

Do not use this device if you have electrical devices such as pacemakers, metal implants, artificial metal hip joints, heart valves, or dental plates, as the radio frequency emitted by the device may interfere with these devices.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted daily. Once positive results are observed, the frequency can be reduced to 3-4 treatments per week.
The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

What should I do if my BodySculpt device is not working properly ?
If you are experiencing an issue with your BodySculpt device, such as the device turning off after a short period of use, the recommended steps are:

1. Charge the device for 3.5 hours and then test it again.

2. If the issue persists after the 3.5 hour charge, email us at hello@projectebeauty.com with your order number and a short video of the issue.

How can I purchase extra replacement heads?

You can conveniently purchase additional replacement heads here

Does the light panel turn off when it’s not touching the skin?

This safety feature prevents direct light exposure to the eyes. The light will only activate when the panel is fully touching the skin.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

When is the best time to use LumaGlow?

For best results, use red or blue light therapy after cleansing your face and before applying serums and skincare products.

How do I use it?

Begin by slowly moving the device around the treatment area, ensuring it's held approximately 2-3 cm away from the skin.

Can I use it on my neck and other areas?

Absolutely, the LumaGlow can be safely used on any skin area of your body, provided you don't have any skin-related medical conditions or extreme sensitivity in that area.

How long should I use it, and can I use both colors?

The recommended duration for each treatment is 5 to 12 minutes. We advise using one color per treatment session. However, if you wish to use both blue and red light, we recommend 7-8 minutes each color.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted 3-4 times per week initially. Once positive results are observed, the frequency can be reduced to 1-2 treatments per week.

The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

What's the difference between the 2 modes?

Continuous mode delivers a steady light for 10 minutes, while Pulse mode emits a blinking light.

Does the light panel turn off when it’s not touching the skin?

This safety feature prevents direct light exposure to the eyes. The light will only activate when the panel is fully touching the skin.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

How many treatments should I do each week ?

The recommended treatment length is 10 to 15 minutes, three to four times per week. If you see good results, you can do one or two per week.

How do I know if the ultrasound function is working?

While ultrasound vibrations are hard to feel on your skin, that doesn't mean they're not active. To test, you may see if the water droplets vibrate by placing a few on the metal probe.

Should I apply a cream or gel while using the device ?

Cleanse your face and apply a conductive gel or our Aqua Gel  to the skin before using the device.

Does the silver probe have to touch the skin?

If you are only using the LED function, the silver probe does not need to be in contact with the skin.

What is the difference between Skinsonic and MesoLift ?

Both devices use LED light therapy. Skinsonic has ultrasound for better product absorption and cell renewal. Mesolift offers Electroporation, EMS, and RF for brightening, sculpting, and toning the face.

Is the SmoothPro+ IPL Hair Removal Device safe to use? Does it have any certifications?

The SmoothPro+ IPL Hair Removal Device is FDA cleared, guaranteeing both its effectiveness and safety for your peace of mind.

Why is the power light flashing red?

Before each treatment, it's important to conduct a skin test by placing the skin tone sensor close to your skin. This helps ensure optimal safety and effectiveness.

When I place the device against my skin, nothing happens. What should I do?

The skin tone sensor is not pressed closely enough against the skin. If the device does not activate when placed against the skin, ensure that the treatment window is firmly pressed against the skin before attempting again.

Is it safe to be in direct sunlight following an IPL treatment?

Following an IPL treatment, it's important to avoid direct sunlight for about five days. This helps prevent sun damage and sunburn, as IPL makes the skin more sensitive during healing. Don't forget to apply broad-spectrum sunscreen with SPF when outdoors to safeguard your skin from potential pigmentation issues or irritation.

Is it normal to feel heat and discomfort while using the device?

The treatment level may be too high for your skin. Please adjust the power level by pressing the power button to a lower setting for a more comfortable experience. Additionally, ensure that there is no hair left on the skin before treatment by shaving and thoroughly cleaning the treatment area.

Is it safe to use IPL on the face?

To ensure safe and effective treatment on your face, it's essential to select the appropriate setting based on your skin type. Since the skin around your eyes is delicate, we advise limiting SmoothPro+ usage to areas below the cheekbones to prevent potential eye damage. For best results on the cheeks, upper lip, and chin, stand in front of a mirror to ensure accurate application.

Is the flashing IPL light safe for my eyes?

The safety system in SmoothPro+ ensures flashing only when in full skin contact. Avoid treating near eyes or eyebrows; consider eye protection if necessary. Use the device in well-lit areas for better visibility.