Payment, Customs and Duties FAQ

Yes, select your preferred currency on the top right-hand corner on our homepage. For mobile web users, the dropdown is located on bottom of the page

We accept payment via ShopPay, PayPal, Google Pay, Visa, Mastercard, Amex, Discover, JCB, Union Pay, Klarna and Diners Club International

For credit card payments, rule out any issues concerning card expiry date and the credit limit. If the issue persists, contact your bank. Please note authorization is required from both our bank supplier and your financial institution in order to process the transaction

If you think your final invoice is incorrect, make sure you have properly applied any active discount codes. Please reach out to us by email with details of your payment concern and we will be sure to rectify any errors

Depending on your destination country, individual import taxes/duties may be payable on your order.
These charges are not calculated as part of the order total or shipping costs and must be paid by the recipient. Charges are not payable to Project E Beauty, but to your customs office directly. As customs duties vary widely from country to country, for personalized advice please contact your local customs office

You can't use Klarna's "Pay in 3" option as a new account because the availability of this payment method is based on an automated assessment of factors like order amount, your information, and previous order history—which isn't established with a new account. To improve your chances of being offered "Pay in 3," ensure you provide accurate details and that your billing address matches the shipping address, and try again with a future purchase.

For more details on Klarna, check out their official website:

https://www.klarna.com/us/customer-service/why-are-not-all-payment-methods-available-at-the-checkout/

https://www.klarna.com/uk/customer-service/why-are-not-all-payment-methods-available-at-the-checkout/